Discover how one safety leader transformed her organization’s approach to preventing serious injuries from nine incidents in one year to one the following year. Fueled by a personal commitment to safety and powered by TapRooT® Root Cause Analysis, Crystal led a proactive effort to identify systemic issues with equipment guarding, spark cultural change, and embed safety into every project.

This story highlights dramatic results, innovative processes, and a team’s journey to protect lives with purpose.

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A simple but powerful change in how investigations were run transformed safety performance. When one team stopped putting process and job owners on the core investigation team and instead used them as expert informants, the quality of evidence improved, corrective actions became stronger, and defensiveness gave way to collaboration.

The result? A measurable drop in injury rates, with increased activity, and a showing of how disciplined and unbiased investigations can drive real safety outcomes.

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ComEd-Exelon transformed how it approaches workplace incidents by shifting away from traditional, blame-focused investigations toward a systems-based root cause analysis. With the help of the TapRooT® System and a company-wide training effort, they redefined their investigation culture, empowered evaluators with better tools, and drove meaningful improvements.

The result? A more constructive, learn-and-mitigate mindset, and more than a 50% reduction in repeat incidents.

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