January 17, 2024 | Mark Paradies

Improvement Means Change [Improve Human Performance]

Do You Want To Improve Human Performance?

I’ve seen a strange phenomenon. People say they want to improve human performance, but they don’t want to change the way work is performed. I’ve heard people say:

“If people would just try harder,”

“If workers would be more careful,”

“If operators would be more alert,”

Then problems would go away.

This implies bad people (careless, lazy, and/or dullards) are the issue.

Have you ever met one of these people? No, not lazy people. I mean people whose first reaction is to blame people when a mistake is made.

Do you work in an organization that thinks this way?

What About the Data?

I once had a safety manager at a refinery tell me:

“At our refinery, 5% of the people account for 95% of the lost-time injuries.”

He was implying that “the 5%” were bad people. And he asked me what I would do when confronted with these statistics.

My thought was that … you can’t injure everybody no matter how hard you try. Of course, only a small percentage of people are injured.

But I told him he was lucky. All he had to do was fire 5% of the workforce, and they would get a 95% improvement in their safety statistics.

Of course, I was being sarcastic. But his reply was interesting…

We can’t do that. We are a union shop.
You can’t fire people for having an accident.

What should he do? That’s easy.


Read on for three new ideas.

Time To Try Something New…

Are you ready to implement positive changes to improve human performance? Then you should be using TapRooT® Root Cause Analysis System and implementing ideas from the Stopping Human Error Course and the Global TapRooT® Summit. Read the sections below to find out about all three and how they can help you.

1. TapRooT® Training for Investigations

TapRooT® RCA is “Changing the Way the World Solves Problems” by helping people go beyond their current knowledge to find human performance and equipment reliability best practices to improve:

  • Safety,
  • Process reliability,
  • Quality,
  • Equipment reliability,
  • Process/nuclear safety,
  • Schedule performance, and
  • Budget performance.

Attend the 2-Day TapRooT® Root Cause Analysis Training, 5-Day TapRooT® Root Cause Analysis Team Leader Training, or the 2-Day Equifactor® Equipment Troubleshooting and TapRooT® RCA Training to learn a new way to find root causes and effectively fix problems.

And don’t worry about trying something new. Our courses are guaranteed!

Attend our training, go back to work, and use
what you have learned to analyze accidents,
incidents, near-misses, equipment failures,
operating issues, or quality problems.
If you don’t find root causes that you
previously would have overlooked and
if you and your management don’t agree that
the corrective actions that you recommend
are much more effective, just return
your course materials/software and
we will refund the entire course fee.

That’s a strong guarantee because we know that TapRooT® RCA will work for your company. See our public TapRooT® Training dates and locations by CLICKING HERE.

2. Stopping Human Error Training

Alex Paradies - Stopping Human Error Course

Learning reactively (from incident investigations) is good. Becoming proactive to prevent human errors is even better. Techniques to prevent human error are the focus of the Stopping Human Error Course.

What’s in the course? See this LINK. See the dates and locations of our Stopping Human Error Course HERE.

Stopping Human Error Book

You can also purchase the new book, Stopping Human Error, by Mark Paradies at the TapRooT® Store. See this LINK. The book is included with the Stopping Human Error Course materials.

3. Global TapRooT® Summit

For people who already are TapRooT® Users, there are even more best practices that you can learn to apply to improve performance. Each year we sponsor a Global TapRooT® Summit to promote:

  • Best Practice Sharing
  • Networking with Industry Leaders
  • Learning from Amazing Keynote Speakers
  • Learning the Latest Performance Improvement Techniques.

The 2024 Global TapRooT® Summit is being held on May 1-3 and the pre-Summit Courses are being held on April 29-30. Both are being held at the Horseshoe Bay Resort near Austin, Texas.

This year we have developed seven specific tracks to appeal to a variety of TapRooT® Users focussed on performance improvement. The seven tracks are:

  1. Psychology of Performance Improvement (Track Leader: Barb Carr)
  2. Improving Investigations & Root Cause Analysis (Track Leader: Marcus Miller)
  3. Better Improvement Programs and CAPA (Track Leader: Tim Diggs)
  4. Improving Human Performance (Track Leader: Alex Paradies)
  5. Safety Improvement (Track Leader: Ken Reed)
  6. Maintenance & Reliability (Track Leader: Justin Clark)
  7. Instructor Recertification (Track Leaders: Amy Souders & Michelle Wishon)

Click on the track title above to see the nine talks/workshops in each track.

You can customize your Summit experience by choosing sessions from different tracks when you register.

In addition to the talks/workshops in each track, you will hear five Keynote Talks from our lineup of inspiring and insightful Keynote Speakers. The speakers include:

Erika Armstrong (Wednesday AM)


Betsy Allen-Manning (Wednesday PM)

Mark Paradies, Amy Souders, & Alex Paradies (Thursday AM)

Mark, Amy, & Alex

Dan Verlinde (Thursday PM)

Dan Verlinde

Karl Mecklenburg (Friday AM)

We know that TapRooT® Users will enjoy the Summit and learn valuable new skills and ideas that they will take back to work and apply. That’s why we can offer this exceptional GUARANTEE:

Attend the Global TapRooT® Summit. Go back to work and implement your
roadmap to success. If you don’t save 10 times the cost of the Summit fee,
let us know and return your Summit materials, and we
will refund 100% of the Summit registration fee.

This guarantee shows how certain we are that you will learn valuable best practices to take your team’s and your whole organization’s performance to the next level.

Plus, this guarantee also applies to people who have not implemented TapRooT® RCA yet. So, if you are a TapRooT® User or just someone interested in improving performance, you should REGISTER for the Global TapRooT® Summit NOW!

And if you want to get the most from that Global TapRooT® Summit, bring a team of managers, investigators, and people interested in performance improvement to turbocharge your improvement program. See the savings possible with the discounts for bringing a team shown below.

What Does Success Look Like?

If you are wondering what success using TapRooT® RCA, ideas from the Stopping Human Error Course, and best practices from the Summit might look like, you should see the Success Stories from TapRooT® Users on our website by CLICKING HERE.

You will read about companies…

  • Eliminating fatalities,
  • Achieving a 4,000% ROI on their investment,
  • Minimizing blame,
  • Reducing equipment failures,
  • Significantly reducing workers comp costs,
  • Taking their lost time rate to zero,
  • Improving network reliability,
  • improving manufacturing performance,
  • Gaining management support for improvement initiatives,
  • Receiving industry awards for safety performance, and
  • Improving the performance of their incident investigators.

Here is a group of TapRooT® Users talking about their experience…

Get Started NOW!

General Patton. Photo from the Library of Congress, Prints and Photographs Divion, undated, photographer unknown.

General George S. Patton said:

A good plan violently executed now is better than
a perfect plan executed next week.

So, now is the time to learn to use:

  • TapRooT® RCA to improve your investigations and root cause analysis,
  • The Stopping Human Error Course to proactively improve human performance, and
  • The Global TapRooT® Summit to network with industry leaders from around the world and learn the latest performance improvement best practices

Get started NOW by using the links above to register for all three.

Do you have questions? Contact one of our TapRooT® Implementation Advisors by calling 865-539-2139 or by CLICKING HERE.

TapRooT® Implementation Advisors
Human Performance, Root Cause Analysis, Summit
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