Total TapRooT® Portal

Welcome to Total’s portal!

I am excited to offer you exclusive resources to assist with your incident investigations. Resources will be updated periodically. If you have any questions, please contact me at

We’ve set aside a limited number of complimentary seats in our October 27, 2020 webinar, “TapRooT® 7 Secrets of Root Cause Analysis.” Learn more about it and register below.

If you’re interested in learning more about TapRooT®’s unique advantages, visit our Executive Portal to view a series of short videos to help you decide if an executive briefing is worth an hour of your time.

Best regards,

Marcus Miller
Vice President

TapRooT® 7 Secrets of Root Cause Analysis

October 27, 2020, 9:00 am – 10:00 am EST

The difference between a “good enough” investigation and a great investigation is just a few secrets. This free webinar reveals all seven secrets, and will change the way you conduct a root cause analysis forever.

During this webinar, you’ll learn why . . .

1. Your root cause analysis is only as good as the info you collect.

2. Your knowledge (or lack of it) is getting in the way of a good root cause analysis.

3. You have to understand what happened before you can understand why it happened.

4. Interviews are NOT about asking questions.

5. You can’t solve all human performance problems with discipline, training, and procedures.

6. People can’t see effective corrective actions even if they can find the root causes.

7. All investigations do NOT need to be created equal (but some investigation steps can’t be skipped).

Meet the instructor

Alex Paradies is a TapRooT® Strategic Advisor and Instructor. He has seven years of manufacturing management and lean implementation leadership, and was an internal ISO 9001 Auditor. He has a BS in Material Science and Engineering with a minor in Business Administration from the University of Tennessee.