October 6, 2021 | Mark Paradies

Root Cause of Facebook Outage?


Facebook Engineers Find the “Root Cause”

What was the root cause of the recent Facebook outage? Here is what the Facebook Engineering web page had to say:

“We want to make clear that there was no malicious activity
behind this outage — its root cause was a faulty
configuration change on our end.” 

Is That a Root Cause?

Is a faulty configuration change a root cause?

In the TapRooT® Root Cause Analysis System, a faulty configuration change sounds more like a Causal Factor that we would analyze to find potential root causes.

Also, I would bet that there is more than a single Causal Factor in this incident and multiple root causes.

Therefore, the Facebook Engineers aren’t finding the root causes of this outage.

What happens if you mistake Causal Factors for Root Causes? You probably don’t develop effective corrective actions. You probably will experience similar incidents in the future.

How To Find Root Causes

Some people think that common sense is enough to find the “root cause” of an incident. We don’t.

First, we think that there are almost always MULTIPLE root causes for most incidents.

Second, we think you need a systematic process with expert system guidance to consistently find the true root causes of an incident.

Third, we think you need training in the process to successfully use the systematic process to find root causes.

Kevin McManus

So, what should you do if you want to avoid mistaking Causal Factors for Root Causes?

Register for TapRooT® Root Cause Analysis Training

Many major corporations have adopted TapRooT® Root Cause Analysis as their standard for finding root causes. This includes companies in many industries, including:

  • Oil & Gas Exploration and Production
  • Nuclear Plants
  • Airlines
  • Pharmaceutical Manufacturers
  • Utilities
  • Chemical Plants & Refineries
  • Telecommunications Companies
  • Rail and Mass Transit Providers
  • Hospitals
  • Pipelines
  • Engineering Companies
  • Regulators
  • Manufacturers
  • Food Production Companies

And that’s just a start.

What do they use it for? To find and fix the root causes of:

  • Safety Incidents
  • Quality Issues
  • Production Problems
  • Equipment Failures
  • Service Outages
  • Process Safety Incidents
  • Cost Overruns

To sum it up, any problem that needs to be solved right the first time. (In other words, you can’t afford a repeat incident.)

So, where do you get training on this effective root cause analysis system?

First, have a look at the dates and locations (including virtual courses) for upcoming public TapRooT® Root Cause Analysis Courses at this link:

Upcoming TapRooT® Courses Around the World

Or you can sponsor a course at your site. Get a quote by CLICKING HERE.

BUT DON’T WAIT! You don’t want to mistake Causal Factors for Root Causes and doom your company to a future incident caused by the same root causes that didn’t get corrected.

An Exercise in a TapRooT® RCA Course
Root Cause Analysis, Root Cause Analysis Tips
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