March 8, 2024 | Anne Roberts

Psychology of a Crisis: Your Crisis Management Plan

Don’t let a lack of crisis management be your downfall!

An “incident” is defined as unplanned downtime or interruption that either partially or fully disrupts a service by offering a lesser quality of service to the users. If the Incident is major, then it is a “crisis.” A crisis can last from a few hours to several days or longer and requires decisions to be made quickly to limit damage to an organization, its key stakeholders, and the public.

Taught by a licensed instructor and school owner for the TN Department of Safety & Homeland Security and a doctoral candidate in Social Psychology. 

This breakout session addresses issue management and crisis management: An integrated, non-linear, relational construct that includes:

  • The Most Common Scenarios You’ll Need to Respond to (According to the US Department of Homeland Security)
  • Three Tiers of Threat
  • 4 Ways People Respond to a Crisis (CERC Rhythm & Krebs Method)
  • Chaos Theory 
  • Elements of a Crisis Management Plan
  • Completing a Threat Assessment (NSF International)
  • Evaluating Business Impact 
  • The Importance of Crisis Communication 
  • Emergency Response (ISO Emergency Standards)
  • Testing & Upating Plan

If you are looking for ways to help manage a crisis or looking to understand better how to manage a crisis, this session is right for you! Join us at the 2024 Global TapRooT® Summit May 1 – 3. This session occurs on Wednesday, May 1, 2024, at 11:30 AM. Make sure you schedule your return flights home after the Summit ends on Friday at noon. You won’t want to miss everything the Summit has to offer.

Attend the Summit

Learn this new technique and help test it at the 2024 Global TapRooT® Summit being held on May 1-3 at the Horseshoe Bay Resort near Austin, Texas.

This session is in the Psychology of Improvement Track. But you can customize your schedule and attend this session when you sign up for any of the seven tracks.

What are the seven Best Practice Tracks at the 2024 Global Summit? CLICK HERE to review them.

Get more Summit information by CLICKING HERE.

See the seven Keynote Speakers topics HERE.

Keynote Speakers

Download the eight-page Summit brochure by CLICKING HERE.

See the complete Summit schedule at THIS LINK.

Learn about the 11 special Pre-Summit Courses being held on April 29-30 (just before the Summit) by CLICKING HERE.

SAVE when you attend both the Summit and a Pre-Summit Course. Save even more when you bring a team (up to $800 per person).

2024 discounts SAVE

REGISTER for a Pre-Summit Course and the Summit by CLICKING HERE. Select the “Psychology of a Crisis: Your Crisis Management Plan” session if you customize your schedule.

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