Four Incident Investigation Interviewing Mistakes Haunting Investigators
This time of year, it’s all fun and games until someone is haunted by investigation interviewing mistakes! It’s a little scary when the interviewee sits across from you staring blankly, offering very little information.
However, with a little pre-planning, interviews feel much more manageable, and you get better information too. Following are four tips that are easy to incorporate into your process.
Avoid These Four Investigation Interviewing Mistakes
- Being unprepared. Coming across as disorganized sets a negative tone for the entire interview. Gather everything you know about the incident and construct a timeline of events (a SnapCharT®) beforehand to help you guide the interview.
- Not structuring the Interview properly. Structure the interview so that you first offer a friendly greeting and build rapport. Don’t jump straight into questions about the incident! Greeting the interviewee by name (everyone loves the sound of their own name) and asking them how they are doing since the incident go a long way.
- Firing off questions. When it is time to ask questions, firing off a list of questions is a sure way to shut the interview down. Instead, the first question should be, “Tell me from start to finish what you observed the day of the incident. Take your time.” Then, sit back and let them tell the story. Follow-up with questions after.
- Not listening. An interview is more about listening and taking notes than asking questions. Focus on what the witness is saying so you don’t miss important information. Listening skills are more important in an interview than developing “the right” questions.
Interviewing is just one way you can gather information for effective root cause analysis. If you don’t have good information collected, then your investigation will fall short of identifying the real root causes. If you are noticing repeat incidents at your facility, it’s worth re-evaluating the strength of your evidence-collection methods.
Learn the TapRooT® 12-Step Interview Process Online
Don’t be haunted by mistakes! Improve your interviews by following a time-tested process used by safety professionals worldwide. Our self-guided TapRooT® Evidence Collection and Investigative Interviewing Techniques Online can be completed in just 3 – 4 hours. View the course agenda and register to preview free sections of the course.
