The Investigative Interview: Listening Beyond the Words – 2027 Summit Session
Ask Better Questions. Listen Beyond the Words. Uncover the Facts.
A successful investigation depends on more than asking questions and recording answers. It requires knowing what to ask, how to listen, and how to recognize the details that can make the difference between an incomplete investigation and a clear understanding of what happened.
In this interactive breakout session, participants will explore practical strategies for strengthening investigative interviews and gathering more accurate, meaningful information. Learn how to develop effective content-acquisition questions, recognize communication barriers, listen for facts and inconsistencies, and identify assumptions or emotional cues that may influence a conversation. Participants will also practice responding professionally and effectively during challenging, high-pressure interactions.
Through hands-on exercises, peer discussions, real-time communication practice, and facilitator coaching, attendees will sharpen their questioning techniques and build greater confidence in their ability to engage interviewees, encourage open communication, and uncover critical information.
Whether you conduct incident investigations, lead safety initiatives, or gather information in complex workplace situations, this session will provide practical tools you can put to work immediately. Learn to listen beyond the words, ask better questions, and gather the information you need to improve investigative outcomes.
Session Details
| Date | Wednesday, April 7, 2027 |
|---|---|
| Time | 11:30 a.m. – 12:30 p.m. |
| Location | Margaritaville Lake Resort • Lake Conroe, TX |
| Speaker | Vincent Phipps |
| Tracks | Human Performance & Psychology of Excellent Performance |
General Summit Information
Make the most of your 2027 Global TapRooT® Summit experience by planning ahead. Explore everything the Summit has to offer, from specialized learning tracks and inspiring keynote presentations to Pre-Summit courses designed to strengthen your Root Cause Analysis skills.
Explore the Summit
- Summit Tracks – Learn more about each educational track and discover sessions tailored to your role and professional goals.
- Keynote Speakers – Hear from dynamic speakers who will inspire fresh thinking, share practical insights, and motivate you to drive meaningful improvements long after the Summit ends.
- Download the Summit Brochure – Get a complete overview of the event, including sessions, speakers, networking opportunities, and more.
- View the Full Summit Schedule – Plan your week with a complete agenda of presentations, breakout sessions, meals, networking events, and special activities.
- Pre-Summit Courses – Maximize your learning by attending hands-on training courses before the Summit begins.
- Pricing & Savings – Explore registration options, early registration discounts, group savings, and other opportunities to maximize your investment.
Whether you’re attending your first Global TapRooT® Summit or returning to build on your knowledge, these resources will help you customize your experience and get the most value from your time at the event.
Ready to Join Us?
Don’t miss your opportunity to be part of the 2027 Global TapRooT® Summit, the premier event for Root Cause Analysis, human performance, reliability, quality, and continuous improvement professionals. Register today to secure your spot!
Register Early & Win!
Register by January 1, 2027, and you’ll automatically be entered into our Early Bird Registration Drawing for a chance to win a brand-new Apple iPad. The winner will be announced during the Summit Kickoff on Wednesday, April 7, and must be present to claim the prize.
Save Even More
Take advantage of exclusive registration savings:
- Save $300 when you register for both a Pre-Summit Course and the Summit.
- Bring your team and save up to $900 per attendee with group registration discounts.
Register now to lock in your savings, qualify for the Early Bird drawing, and reserve your place at the industry’s most comprehensive performance improvement conference.
