June 13, 2023 | Susan Napier-Sewell

Sharpen Investigation & Evidence Collection Skills with Barb Carr


What’s happening in TapRooT® Investigation & Evidence Collection with Barb Carr?

System Improvements Inc. has TapRooT® Evidence Collection tools designed to hone interviewing and investigative skills: a course, a book, and a self-guided course, all designed by TapRooT® Instructor Barb Carr.

System Improvements developed these tools to specifically address the needs of those who investigate workplace incidents. The best investigators quickly learn that intimidating interrogation tactics don’t prove effective in workplace incident investigations as they discourage the interviewee from providing critical information that helps the investigator get to the root cause of the incident.

Barb says, “Two advanced skills included in the TapRooT® interviewing process that will dramatically improve interviewing skills are quickly building rapport with a witness and facilitating memory retrieval.”

Often, evidence collection procedures start with witness statements and interviews that guide the investigator to other types of evidence to collect. However, an investigative interview can be a difficult task because of the emotional stress faced by a witness.

The TapRooT® 12-Step Interviewing Process is a proven, systematic approach that will improve investigation interviews. Productive interviews help investigators collect the quality and quantity of information necessary to determine root causes and prevent future incidents.

You may request for TapRooT® to teach TapRooT® Evidence Collection & Investigative Interviewing Techniques on-site at your company, simultaneously training a significant number of team members in a 1-day course. 

Why learn Investigation Interview Training with Barb Carr?

Barb Carr

In a Google search for  “evidence collection books” or “investigative interviewing books,” few resources on this topic are helpful for investigating a workplace accident. Herein is the raison d’être for the new book: TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills. 

The book underscores basing root cause analysis on facts rather than assumptions. Among the learning points are:

  • The 3 Ps and an R of evidence collection. (People, Paper, Physical, and Recordings)
  • The TapRooT® 12-Step Interview Process (Cognitive Interviewing)
  • Decoding nonverbal behavior
  • Building your investigation kit
  • An initial observation form
  • An interview preparation form
  • An evidence log
  • How to use Change Analysis and CHAP as part of an interview/evidence collection process

Barb Carr is the coauthor of TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills. The book is available from the TapRooT® Store.

Keep up to date with TapRooT® RCA Training and tips via the podcast

The Apple podcast is available for listening to “What’s in the Book: TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills.”

Interviewing & Evidence Collection
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