May 26, 2014 | Barb Carr

Monday Accident & Lessons Learned: Hot McDonald’s Coffee Lawsuit – The REAL Facts

In our 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training we briefly discuss the famed 1994 lawsuit in which a woman (Stella Liebeck) spilled hot McDonald’s coffee on her lap and sued the company in response. It’s been held up in popular culture as an example of Americans’ propensity to sue over any issue just to make a buck.

You, however, know from our 5-Day course that the root causes of the woman’s serious injuries were due to McDonald’s unsafe coffee temperature.

Learn the real facts about the lawsuit in this 12-minute video. It’s a great quick example of gathering facts before making the judgment. Warning: You’ll see photos of Ms. Liebeck’s third degree burns from 5:11 to 5:21.

Haven’t attended our 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training, but interested in learning to investigate incidents like this in your facility? Click here to find out how our course will teach you to find and fix the root causes of serious health, safety, quality, and environment issues in your workplace.

Root Cause Analysis
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