Incident Investigators Need Communication & Presentation Skills
Why Are Communication and Presentation Skills Critical for Safety & Quality Investigators?
At the core of an investigation is a skill – COMMUNICATION. And at the end of an investigation, investigators must communicate/present what they have discovered.
Your communications – words, timing, and tone – influence every stage of an investigation. For example:
Listening
Listening isn’t just about hearing facts. It’s about picking up on what’s said and unsaid. An investigator who truly listens builds trust, encourages openness, and uncovers critical details that a checklist alone won’t reveal.
Adapting
Adapting your communication style to suit diverse personalities, from distressed employees to skeptical managers, can mean the difference between defensiveness and cooperation. Knowing when to be direct, when to be empathetic, and how to read a room isn’t soft, it’s smart. This is especially true when presenting incident facts and corrective actions (CAPA) to management.
Responding
Responding with clarity, professionalism, and emotional intelligence reinforces your credibility and encourages positive change. Investigators who respond, rather than react, help teams move forward rather than getting stuck in blame.
Developing Your Communication and Presentation Skills
Communication/presentation isn’t a side skill; it’s a critical safety and quality tool. And like any tool, it can be sharpened.
One of the 11 pre-Summit Courses is the:
Advanced Communication/Presentation Skills
September 29-30 – Knoxville, TN
Presented by Vincent I Phipps, this course will help you sharpen skills that you might not even know that you have.
Vincent I Phipps
What qualifications does Vincent bring to this course?
- CSP, Certified Speaking Professional
- Ph.D., Communication (2026)
- M.A., Leadership
- B.S., Speech
- DiSC Certified Interpreter
- Myers-Briggs Type Indicator Analyst
- Owner of Communication VIP Training and Coaching
- 98% approval as a Professor at the University of TN at Chattanooga
- Featured in the Top 1% of public speaking & communication experts
- Featured Keynote Speaker at the TapRooT® Summit and many other corporate events
- Presented over 3000 courses/lectures on improving communication/presentation skills
View Vincent Phipps’s LinkedIn Profile HERE.
Course Outline
DAY 1 (8:00 A.M. – 4:00 P.M.)
- Customize content.
- Clarity presentation goals.
- Understand your listeners.
- Identify the solutions.
- Validate with credibility.
- Adapt presentation delivery.
- Know audience types.
- Modify delivery style
- Control speaking nonverbals.
- Receive video critiques.
DAY 2 (8:00 A.M. – 4:00 P.M.)
- Modify voice inflections
- Increase audience engagement.
- Develop presentation outlines.
- Customize public speaking.
- Reduce filler killers.
- Facilitate with questions.
- Validate with statistics.
- Captivate with quotes
- Engage with storytelling.
- Receive presentation feedback.
Through interactive sessions and real-world insights, you’ll walk away with the tools to ask better questions, make clearer recommendations, and drive a culture of accountability and safety.
Training Certificate
Upon completion of this course, attendees will receive a certificate of completion and quarterly updates on continual interpersonal strategies.
Course Materials
- Lead Out Loud (printed), authored by Vincent Phipps, M.A., CSP
- Lead Out Loud (digital), authored by Vincent Phipps, M.A., CSP
- 100 Strategies to Improve Public Speaking and Presentation Skills
- Slides / Worksheets (emailed)
Registration
CLICK HERE to register for this course.
But wait. There’s more!
You can SAVE $300 off the course fee when you register for the course and the 2025 Global TapRooT® Summit. Read more about the Summit below…
2025 Global TapRooT® Summit – October 1-3 – Knoxville, TN
What is the Global TapRooT® Summit? Here is Alex Paradies explaining what the Summit and the pre-Summit Courses are all about…
Keynote Speakers
The Summit includes five Keynote Speakers presenting informative, interesting stories and skills that will help you in your improvement journey. Vincent I Phipps will be the opening Keynote Speaker.
Our closing Keynote Speaker is Colonel Kim “Kiler Chick” Campbell, a retired Air Force A-10 Warthog pilot who received the Distinguished Flying Cross. Kim is the author of the bestselling book Flying in the Face of Fear: A Fighter Pilot’s Lessons on Leading with Courage and will be sharing her story and lessons learned from 11-12 on Friday, October 3. Don’t miss her talk and the chance to thank her for her service.
Best Practice Sharing Sessions
The Summit also includes 40+ best practice sharing presentations in the eight Best Practice Tracks. The tracks are…
Click on the figure above for more information about each track.
A few of the best practice sessions include…
Networking and Fun
Hundreds of companies have sent experts/teams to the Summit to bring back great ideas to improve performance. They come from a variety of professions and industries to promote cross-industry/profession learning. This makes for a special opportunity not available at industry or profession-specific conferences.
In addition, we have learned how to make this networking FUN.
Attend the Summit and see how this unique opportunity can help your company benchmark your improvement efforts and help you expand your professional network.
REGISTRATION
CLICK HERE to register for the Summit and one of the optional pre-Summit Courses.
Don’t forget about the discounts that are available when you register for a pre-Summit Course AND the Summit, or when you bring a team.
