Are the Mistakes People Make Evidence of Character Flaws or System Weaknesses?

I found a quote by Lucian Leape in a book called When We Do Harm that I thought was worth sharing. Leape says in order to get past the corrective actions of discipline and re-training, you have to dig deeper into the systems that are supposed to help people perform well. According to Leape, for … Continue reading Are the Mistakes People Make Evidence of Character Flaws or System Weaknesses?