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MSDE Database Engine Manual Installation

Follow These Steps If...

- MSDE crashes while installing

Primary Troubleshooting Steps

***The following steps will run MSDE Setup manually and ask it to create a log file of its actions. This is required for machines that may have incompatible configurations and helps determine what steps are needed to get the TapRooT® System Software installed successfully. It is highly suggested that your IT Department or local Network Administrator perform these actions.***

- Just to be safe, restart your PC first. Log on to the local Administrator account.

- Verify that the folder 'C:\Program Files\Microsoft SQL Server\MSSQL$TAPROOT' does NOT exist.

- Verify that in Add/Remove Programs an entry called "Microsoft SQL Server Desktop Engine (TAPROOT)" does NOT exist.

- Open a Command Prompt (DOS window) by going to the Start Button - Run - and typing "cmd" (no quotes) and hitting Enter

- Change to the MSDE setup directory with this command:

CD C:\Program Files\TapRooT\MSDE

- Run the MSDE Setup program with this command exactly as typed:

SETUP /L*V C:\Logfile.TXT SAPWD=taproot

This will set your MSDE password to 'taproot'. This is the password you normally enter twice on the Application's MSDE Installation window.

- At this point, you should see the familiar MSDE setup windows.

NOTE:

- If the installation fails or rolls back, the C:\LOGFILE.TXT should have a clue buried in it somewhere. Do not delete this file in case TapRooT® Technical Support needs it in the future.

It would also be helpful if you would check the Event Viewer for any related error messages:

- Go the START menu / Control Panels / Administrative Tools / Event Viewer

- On the left side, select the APPLICATION item.

- On the right side, look for entries with the same date/time as the installation attempt. The SOURCE column may contain 'MsiInstaller'. Double-click the item to view its detail.

If the installation was not successful, please contact TapRooT® Technical Support and include LOGFILE.TXT and all accompanying errors and warnings found in the Event Viewer.

If the installation was successful with no errors, you may proceed with these steps:

1) Go to C:\Program Files\TapRooT and double click the Reset TapRooT Registry Key.reg file. Say YES to accept these changes.

2) Open the TapRooT® program by double-clicking the icon on the desktop and it will successfully install a blank database and allow you to finish the TapRooT® software installation.

If those instructions do not resolve the issue, please submit a ticket using our online help request form.

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