The article has been updated successfully.Error: "The TapRooTŪ System Software is experiencing trouble accessing its data..."
When opening the TapRooT® System Software, you may see the blue background open and then after a few seconds receive the error below:The TapRooT® System Software is experiencing trouble accessing its data in the following location:
Server/Instance Name: (local)\TAPROOT
Database: TapRooT
Please verify that the name of the server and instance displayed in the SQL Server Service Manager is the same as the one listed above.
This is typically a result of the Microsoft Database Engine (MSDE) not being removed when performing an uninstallation of the TapRooT® System Software.
Here are the steps to resolve this issue:
1) Go into Control Panel - Add/Remove Programs and look for "Microsoft SQL Server Desktop Engine (TAPROOT)" If it is there, you want to uninstall it. If not, go directly to step 2
2) Open the C:\Program Files folder for a folder named [MS SQL Server]. Open the folder and delete the folder [MSSQL$TAPROOT]
3) Empty the Recycle Bin
4) Go to C:\Program Files\TapRooT and run the Reset TapRooT Registry Key.reg file again and then try to open the software.
5) Open the TapRooT® program and it will successfully install MSDE and allow you to finish the TapRooT® software installation.
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Last Updated
4th of June, 2009
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